We guarantee the arrival of the ants alive.<\/p>\n
If your ant arrives dead we will send you another one the same day, or 100% of the cost of the ant if we do not have it in stock.<\/p>\n
As long as a series of requirements are met:<\/strong><\/p>\n 1<\/strong>– Send a video or photo before removing the security label to open the tube in which it arrived, where it is clear that the queen has arrived dead.<\/p>\n 2<\/strong>– Keep in mind that it only applies in case of death of the queen ant, not the workers or the offspring that it may have.<\/p>\n 3<\/strong>– Before ordering, be informed about the laws of your country and customs restrictions, to avoid surprises and\/or problems with your package. Legislation and customs issues are at the risk of the buyer. (*Customs Responsibility)<\/p>\n 4<\/strong>– The warranty is also lost in case the package is not received at the first delivery of the transport agency, or is left at a neighbor’s house due to the absence of the buyer.<\/p>\n Dear Customer,<\/p>\n We would like to inform you about our policies and responsibilities regarding customs matters that may arise during the shipment process of your insect order.<\/p>\n By placing an order with us, you acknowledge and accept these terms and conditions related to customs matters. We appreciate your understanding and cooperation in this matter.<\/p>\n If you have any further questions or concerns, please do not hesitate to contact our customer service team; we will be happy to assist you.<\/p>\n Sincerely,<\/p>\n Antderground<\/p>\n","protected":false},"excerpt":{"rendered":" Do ants have a guarantee? We guarantee the arrival of the ants alive. If your ant arrives dead we will<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-27545","page","type-page","status-publish","hentry"],"yoast_head":"\nCustoms Responsibility: Seller’s Statement<\/strong><\/h2>\n
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