{"id":9908,"date":"2021-05-19T12:55:08","date_gmt":"2021-05-19T10:55:08","guid":{"rendered":"https:\/\/www.antderground.com\/enviaments-i-devolucions\/"},"modified":"2025-12-09T12:59:24","modified_gmt":"2025-12-09T11:59:24","slug":"shipping-and-returns","status":"publish","type":"page","link":"https:\/\/antderground.com\/en\/shipping-and-returns\/","title":{"rendered":"Shipping &#038; Returns"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\">\ud83d\udce6 1. Shipping Conditions<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">\ud83d\udccd Delivery Zones and Times<\/h3>\n\n\n\n<p>Orders are shipped via <strong>MRW<\/strong>.<\/p>\n\n\n\n<p>Estimated delivery times:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Mainland Spain:<\/strong> 24\u201348 business hours<\/li>\n\n\n\n<li><strong>Canary Islands:<\/strong> delivery may take longer due to controls and customs procedures<\/li>\n\n\n\n<li><strong>European shipments:<\/strong> 2\u20135 business days, depending on the destination country<\/li>\n<\/ul>\n\n\n\n<p>The above times are <strong>indicative<\/strong> and may be affected by circumstances beyond Antderground\u2019s control.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\ud83d\ude9a Shipping Costs<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Mainland Spain:<\/strong> from <strong>\u20ac7 approx.<\/strong><\/li>\n\n\n\n<li><strong>Canary Islands:<\/strong> from <strong>\u20ac15 approx.<\/strong><\/li>\n\n\n\n<li><strong>Europe:<\/strong> cost varies by destination country<\/li>\n<\/ul>\n\n\n\n<p>Shipping costs are negotiated with the transport company and may vary depending on external circumstances.<\/p>\n\n\n\n<p>\ud83d\udc49 The <strong>final shipping cost is always displayed in the cart<\/strong> before completing the purchase.<\/p>\n\n\n\n<p>During certain promotions, Antderground may offer <strong>free shipping<\/strong> on a temporary basis.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\ud83d\udcf2 Order Tracking<\/h3>\n\n\n\n<p>All shipments include a <strong>tracking number<\/strong>.<br>If you do not receive a tracking number, contact us at:<\/p>\n\n\n\n<p>\ud83d\udce7 <strong><a href=\"mailto:antderground@gmail.com\">antderground@gmail.com<\/a><\/strong><br>\ud83d\udcf1 <strong>WhatsApp: +34 658 809 905<\/strong><\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">\u274c 2. Cancellation Policy<\/h2>\n\n\n\n<p>Customers can request order cancellation by contacting Antderground and providing the <strong>order number or invoice<\/strong>.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>If the order <strong>has not been shipped<\/strong>, a full refund will be issued.<\/li>\n\n\n\n<li>If the order <strong>has already been shipped<\/strong>, it will be handled according to the <strong>returns policy<\/strong>.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">\ud83d\udd04 3. Returns Policy (non-living products)<\/h2>\n\n\n\n<p>According to the <strong>Spanish General Law for the Defense of Consumers and Users (LGDCU)<\/strong>, customers have <strong>14 calendar days from receipt of the order<\/strong> to exercise their <strong>right of withdrawal<\/strong>, <strong>except for products legally excluded from this right<\/strong>.<\/p>\n\n\n\n<p>For a return to be accepted, the product must:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Be <strong>unused<\/strong><\/li>\n\n\n\n<li>Be in <strong>perfect condition<\/strong><\/li>\n\n\n\n<li>Be in its <strong>original packaging<\/strong><\/li>\n<\/ul>\n\n\n\n<p>A <strong>proof of purchase<\/strong> is required.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u2757 Non-returnable Products<\/h3>\n\n\n\n<p>Returns are <strong>not accepted<\/strong> for:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Perishable products<\/li>\n\n\n\n<li>Gift cards<\/li>\n\n\n\n<li>Digital or downloadable products<\/li>\n\n\n\n<li>Personal hygiene, health, or care items<\/li>\n\n\n\n<li>Hazardous materials, liquids, or flammable gases<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">\ud83d\udcb3 4. Refund Policy<\/h2>\n\n\n\n<p>Once the return is received and inspected, Antderground will notify you by email of the <strong>approval or rejection<\/strong> of the refund.<\/p>\n\n\n\n<p>If approved, the refund will be made via the <strong>original payment method<\/strong>.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u23f3 Pending Refunds<\/h3>\n\n\n\n<p>If the refund does not appear immediately:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Check your bank account<\/li>\n\n\n\n<li>Contact your bank or card issuer<\/li>\n\n\n\n<li>If the problem persists, contact us at <strong><a href=\"mailto:antderground@gmail.com\">antderground@gmail.com<\/a><\/strong><\/li>\n<\/ol>\n\n\n\n<h3 class=\"wp-block-heading\">\ud83c\udff7 Sale Items<\/h3>\n\n\n\n<p>Products purchased at a discounted price will be refunded <strong>for the amount actually paid<\/strong>, not the original price before discount.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">\ud83d\udd01 5. Exchange Policy<\/h2>\n\n\n\n<p>Exchanges are only accepted for <strong>defective or damaged products<\/strong>.<br>To arrange an exchange, contact <strong><a href=\"mailto:antderground@gmail.com\">antderground@gmail.com<\/a><\/strong>.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">\ud83d\udcee 6. Return Shipping<\/h2>\n\n\n\n<p>Returns must be sent to the following address:<\/p>\n\n\n\n<p><strong>Carretera de Solsona 45<br>08600 \u2013 Berga (Barcelona), Spain<\/strong><\/p>\n\n\n\n<p><strong>Return shipping costs are the customer\u2019s responsibility<\/strong> and are non-refundable.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">\u26a0\ufe0f 7. Special Conditions for Shipping Live Animals<\/h2>\n\n\n\n<p>Orders containing <strong>live animals<\/strong> are subject to specific conditions due to their sensitive nature and applicable <strong>animal welfare and sanitary regulations<\/strong>.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">7.1 Availability and Receipt<\/h3>\n\n\n\n<p>The customer must be available to receive the order on the <strong>first delivery attempt<\/strong>, providing a correct address and a working phone number.<\/p>\n\n\n\n<p>Refusal of the package, absence of the recipient, or incorrect information <strong>transfers responsibility to the customer<\/strong>.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">7.2 Refusal Prohibited and Responsibility<\/h3>\n\n\n\n<p>For <strong>animal welfare reasons<\/strong>, refusal of packages containing live animals is <strong>not allowed<\/strong>.<\/p>\n\n\n\n<p>In case of refusal, absence, or inability to deliver due to customer-related causes, <strong>no refund, replacement, or compensation will be provided<\/strong>.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">7.3 Risk Transfer<\/h3>\n\n\n\n<p>Antderground prepares shipments according to <strong>specialized packaging and animal welfare protocols<\/strong>.<\/p>\n\n\n\n<p>Responsibility for the order is <strong>transferred to the customer<\/strong> if delivery cannot be completed due to their availability, provided information, or refusal of the shipment, in accordance with applicable law.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">7.4 Right of Withdrawal<\/h3>\n\n\n\n<p>According to <strong>Article 103 of the LGDCU<\/strong>, <strong>live animals are excluded from the right of withdrawal<\/strong>.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">7.5 Claims<\/h3>\n\n\n\n<p>Claims will only be accepted if the order has been delivered correctly on the <strong>first delivery attempt<\/strong>.<\/p>\n\n\n\n<p>Incidents must be reported within <strong>24 hours of receipt<\/strong>, including unaltered photographic or video evidence.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">\ud83d\udec3 8. Customs Responsibility (National and International Shipments)<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">8.1 Scope of Responsibility<\/h3>\n\n\n\n<p>Antderground is responsible for <strong>proper preparation and shipment<\/strong> of the order until it is handed over to the carrier.<\/p>\n\n\n\n<p>Once dispatched, any incidents related to <strong>customs or official inspections<\/strong> are outside Antderground\u2019s responsibility.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">8.2 Customer Obligation<\/h3>\n\n\n\n<p>The customer is responsible for <strong>checking the customs and legal regulations<\/strong> of their country regarding the import of insects or live animals before placing an order.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">8.3 Customs Risks<\/h3>\n\n\n\n<p>Delays, inspections, seizures, or forced returns due to customs are the <strong>customer\u2019s exclusive responsibility<\/strong>, with no right to refund.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">8.4 Additional Charges<\/h3>\n\n\n\n<p>Taxes, tariffs, fees, or administrative charges related to customs are <strong>not included<\/strong> in the product price or shipping cost.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">8.5 Customs Detentions<\/h3>\n\n\n\n<p>Antderground is not responsible for customs detentions at origin or destination.<br>The customer is solely responsible for any procedures or costs incurred.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">8.6 Express Acceptance<\/h3>\n\n\n\n<p>By placing an order, the customer <strong>expressly accepts all conditions described above<\/strong>.<\/p>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>\ud83d\udce6 1. Shipping Conditions \ud83d\udccd Delivery Zones and Times Orders are shipped via MRW. Estimated delivery times: The above times<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-9908","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Shipping &amp; Returns - ANTDERGROUND<\/title>\n<meta name=\"description\" content=\"Live animals shipped responsibly. No returns on live animals. 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