SHIPPING CONDITIONS

Orders are sent through the MRW company, once sent it may take between 24-48 hours to receive it in the peninsula, in the Canary Islands it may take longer due to the different controls and transport.

For European shipments it may take between 2 to 5 business days.

Shipping prices are negotiated with the transport company, for this reason we cannot specify a fixed amount per shipment and this amount may vary depending on situations outside of Antderground.

Shipping prices can be viewed at all times in the Cart part of your purchase.

In certain situations due to quantity or promotion we can offer free shipping. (Only at certain times).

It is important to note that in the current situation, you may see problems with punctual deliveries due to major causes.

Shipments have a tracking code, if you do not receive this tracking code, contact us at [email protected] or WhatsApp (658809905)

CANCELLATION POLICY

If for any reason you want to cancel the order, you can contact the Antderground team at [email protected] or WhatsApp (658809905), indicating the order number or invoice number. If the order has already been sent, it will proceed as an order return.

Once the order is canceled, the value of the order / product will be reimbursed.

RETURN POLICY

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Contact our team for more information. whatsApp or email.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

  • * Gift cards
  • * Downloadable software products
  • * Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted: (if applicable)

  • * Book with obvious signs of use
  • * CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
  • * Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • * Any item that is returned more than 14 days after delivery

REFUND POLICY

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

EXCHANGE POLICY.

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and send your item to: Solsona 45 , C.P 08600 Berga (Barcelona).

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

TRANSPORTATION RETURNS

To return your product, you should mail your product to: Contact Eric (Antderground) – Solsona 45 , C.P 08600 Berga (Barcelona).

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

CUSTOMS RESPONSIBILITY: SELLER’S STATEMENT

Dear Customer,

We would like to inform you about our policies and responsibilities regarding customs matters that may arise during the shipment process of your insect order.

  1. Buyer’s Responsibility: It is important to note that, as a seller of insects, our responsibility is strictly limited to the delivery of the requested products in suitable conditions and within the agreed-upon timelines. Issues related to customs in your country are the sole responsibility of the buyer.
  2. Pre-Purchase Research: We highly recommend that, before placing your order, you adequately inform yourself about the laws, regulations, and customs restrictions in effect in your country. This step is crucial to avoid unpleasant surprises or inconveniences during the shipping process.
  3. Associated Risks: Please be aware that any issues arising in connection with customs, such as delays, confiscations, or additional charges, are the responsibility of the buyer. As the seller, we cannot be held liable for such eventualities once the package has been dispatched.
  4. Responsibility for Held Packages: It is important to note that the seller assumes no responsibility if the package is held or stopped by customs, either at the origin or destination. In such cases, the buyer will be solely responsible for any necessary actions to resolve the situation.
  5. Additional Charges: Furthermore, it is important to note that any additional charges related to taxes, duties, or other customs fees will be the sole responsibility of the buyer and will not be included in the original product cost.

By placing an order with us, you acknowledge and accept these terms and conditions related to customs matters. We appreciate your understanding and cooperation in this matter.

If you have any further questions or concerns, please do not hesitate to contact our customer service team; we will be happy to assist you.

Sincerely,

Antderground